If you try to use Rebtel with a landline phone, make sure that you write down the phone numbers in your address book or Rolodex (or make sure that you give Rebtel a reliable email). Avoid. Only the latest review will count in the company's TrustScore. But all these steps were worth it because of the amount a calling card could save on international calls. Rebtel has no customer service. (Total :$20.00). I cannot get a call through to Australia from USA. [1] https://goo.gl/QQB3ts. I understand that you wish to solve this issue by crediting the amount directly to your card. Customer-service Page; Hoovers Page; Rebtel website view. Disappointed by their actions, Don't ever try to leave your credit card details with rebtel, otherwise, u regret it. Never again will I deal with this company. Web-based Calling is under development. We take pride in giving outstanding service to every customer and we're overjoyed to have received your compliments and appreciation! Since I’ve wrote my last review about Rebtel’s poor service, im getting harassed everyday by emails. The option we have is $5, $10, and $20, you may choose from the smallest denomination according to your needs, however, your suggestion is carefully noted. Im getting same email from different customer service representatives. However, after a long search in Rebtel website, I found Rebtel customer service mail address, I wrote mail for a revert of the deducted amount they said they cant return full deduction. I just paid $10 and was trying to make a call but didn't go through.It shows I only have 5 minutes left. Hi Audrey, Thanks for writing us a review! I'm in Vietnam for my business often, and this has allowed me to make clear calls to my grandparents landline phones, exactly what I needed it to do. ITS CHEAPER TO USE A LOCAL LONG DISTANCE PHONE CARD than use Rebtel. 1. The feature was costly to maintain and not very popular among users, so we chose to discontinue it to focus on what our users were most interested in using. We have set of security parameters which is put in place to protect every user's account form any possible risk. It has become so much part of my phone that it doesn't feel like it's 3rd party subscription. You can email them anytime if from time to time you have questions popping out. Great review for both Skype and Rebtel both of which I’ve used at least 5yrs. You may directly contact us at [email protected] , it's our customer support service channel-Mark Lowell It allows its users to make low-cost or free international calls using its smartphone apps or landlines. Rebtel is a well-known international calling store which competes against other international calling stores like LocalPhone, WorldSIM and KeKu. I use this app to recharge my family's phones in Cuba. Check back soon! I know this is true because I have seen 4 or 5 different $5 dollar cards to Africa with the same contact number. Live Chat: Mon-Fri 9am-5pm ET. | Read 2,601-2,620 Reviews out of 7,115 Please select how you would like to talk to us Got rebtel, because i like the reviews.. Im already going through a lot in my life. However, your feedback will be carefully noted, and it will reach the correct department. 1. With Rebtel, you sign up online with your cell phone number (you can also use a landline). 1. And yet they charge you in their currency (US$). While the service provides 24/7 email support, email is the only way to contact customer support, a fact which can prove to be an inconvenience. Im already going through a lot in my life. Just avoid it if you want to call from germany to nepal. Email Address: [email protected]. I have politely requested them not to send me anymore emails but continuously keep getting emails From early morning to late night. 1. Dishonest charges. Please refer to our Privacy Policy or Contact Us for more details. Rebtel works like the international calling cards of the past - but Rebtel is much more efficient. Please send an email to [email protected] and request to disable it and for a refund. I would definitely recommend!Karol. Try Rebtel today for easy calling access! 3. Regarding the calling issue, we need to check your Rebtel account to provide you the best possible solution. Best Regards, Customer Team” If you are canceling a Rebtel account, make sure use up all credit – because, if you have multiple credit cards loaded in your account, you have no guarantee they will refund your credit to your most current card. Rebtel Customer Service Contact Info. !” with their friendly customer reps. Ugh! Deeply disappointed in you!!! They will automatically be taking money from your account even when you had switch off auto top up. Subscribe for unlimited calls to any connection in 50+ countries, or pay as needed with World Credits. If you want detailed information, please contact us at [email protected]. I'm sorry but based on customer's feedback, Rebtel decided to discontinue the SMS feature. The company provides services to more than 250 countries worldwide. Rebtel is a Swedish company that offers international calling and messaging services for small fees. Do you agree with Rebtel’s 4-star rating? Have a nice day! In 50+ countries (listed on Rebtel's website), you can make calls for free.You only have to pay for the local call itself. You voice matters so much to us. | Read 81-100 Reviews out of 7,038. Live Chat. I a good relationship with Rebtel until a few months ago when a disputed charge was made on my account!! 2. One of the best and most reliable service I have come across. Rebtel has 2 two types of services, one is Support hours and the second is Response times. © 2021 Trustpilot A/S. +1 billion minutes a year! A venture capital-funded start-up, Rebtel began in 2006 with the goal of 'taking the phony out of mobile telephony.' Rebtel is geared towards individuals calling friends or family in another country. Rebtel provides cheap and easy international calls. A venture capital-funded start-up, Rebtel began in 2006 with the goal of 'taking the phony out of mobile telephony.' Very responsible and professional approach. We would like to get more detail about your calling experience, please email us at [email protected] at your earliest convenience. Service is worster than worst. So, if you to want to call international numbers using VoIP technology, dialing directly from your mobile or landline phone, then REBTEL is in fact the best VOIP service that would totally enhance your calling experience. No drop call. Rebtel reviews and Rebtel.com customer ratings for January 2021. 1. Continue to enjoy calling with Rebtel! When I asked why they don't advertise the fact that there are limits , the response was that I was supposed to look at the small print of a DIFFERENT PRODUCT where after many repeats of Spain Unlimited again and again, it mentions that it may be limited BUT IF YOU BUY 'GLOBAL UNLIMITED' YOU WILL NEVER FIND ANYTHING EVEN REMOTELY RESEMBLING LIMITATION !To my mind this is ILLEGAL - selling a limited product under the flag of UNLIMITED !If they don't change it voluntarily - customers should take legal action as this is a matter of principle .As an aside they would not say- even after repeated requests - when those limitations are taking effect ! Their customer service sucks Their customer service sucks. Learn more. Rebtel has 45 reviews with an overall consumer score of 4.5 out of 5.0. Rebtel Review. Thanks! Rebtel has 45 reviews with an overall consumer score of 4.5 out of 5.0. When the calls are not going through, Rebtel has no medium or means to inform their customers. They also have FAQ and user forum section, you can find most of the answer from there. For Every international call, there is an additional charges been imposed and on top call quality is really poor. Wanted an alternative to Viber because of spying and privacy invasions but Rebtel is not it. /Jeff There are so many call by call numbers available. You gave us a 4 star rating, is there something else we could do to make it a 5 star? Let's check , so we can give you an immediate solution, please send an email to [email protected]. Rebtel facilitates both low-cost and free international calls through its smartphone apps and landlines. Hi Alan, Thanks for writing us a review! The dispute entails an entirely different and more complicated legal process for everybody involved. Live Chat: Mon-Fri 9am-5pm ET. Continue to enjoy calling with Rebtel! Hi there, Thanks for writing us a review! Indeed, our website is designed to be navigated easily. I promptly cancelled my Rebtel account, which still had $24 credit left. Our dedicated agents will be pleased to learn of your high praise. Average: 1 (1 vote) Customer Service. Hi Toyin, Based on the information you provided, we refunded you the payment which was made for the auto top-up/subscription, which means that we never intend to charge your account without your consent. Share. When you purchase Rebtel credits, usually, it will be added right away. Worst customer service ever. many of my friends have appreciated the services greatly. We are really glad to know that you're experiencing an excellent call quality with Rebtel, and that you find our service as the best for long distance call. Recommend this … The service is now available in more than 50 countries, including most of South America, Central America, parts of Europe, and Scandinavia (since Rebtel is Swedish). This question is for testing whether or not you are a human visitor and to prevent automated spam submissions. Good luck with your ‘bank’!! Is there something that we could do you change it into a 5 star? Rebtel 's customer service options are the most limited of all the VoIP service providers we reviewed. So what happened to the $10.00 that I recently deposited? We apologize for any inconvenience this may have caused you. My account had two Master Cards in it – one of them was closed/cancelled, one was active/current. more less. The second line still has $3.10 left. Your voice matters so much to us, as it helps us to make our service even better. REBTEL is indeed the way you would want to call. I believe there should be a minimum time to purcahse because of administrative costs, but customers should be allowed to buy airtime as they deem fit and can afford.3. Try Rebtel today for easy calling access! Signing up is simple, and their apps work … [email protected]. You had to have a PIN. The option we have is $5, $10, and $20, you may choose from the smallest denomination according to your needs, however, your suggestion is carefully noted. Constant bans and restrictions for no reason. Rebtel - International Calling APK [1] Nice Post Rebtel Best App For Calling With Rebtel Login, there are two ways for you to call internationally: International calls to anyone, anywhere With our subscriptions, you can connect as much as you want to any cell phone or landline phone in more than 50 countries. Talk to our team. 2. Every time I call I get a message "all circuits are busy". I will NOT recommend rebtel service even to my enemies :(Friends.. please dont dont dont dont link your credit card with account.. dispute transaction is big process.. Take care friends.. be away from Rebtel.. 06/28 status: No money back to … … You are requesting a quote and other information regarding your telecommunications needs. Excellent service with responsive staff.Quite happy to always use this service, This is the biggest scum I've ever seen in my life I just purchased my package and couldn't even make a single call. Quality is great. We are glad to know that you're satisfied with our service. They quickly responded … Or you can choose the World Credits prepaid payment method to call any country in the world with the lowest possible rates. I checked and discovered that this second line was last used in 2017 and that was my remaining balance since 2017. Customer service information’s. You can then call Rebtel number's without having to save the contacts. Team collaboration tools have never been more important than today. Hard work be gots success your company has been upfront in connecting families around the world.job well done. Later on I found that the first line's credits were used up. They don't offer unified communication add-ons or have multi-line rates. When I complained to them directly I got nowhere . Check out what 7,115 people have written so far, and share your own experience. There are three call setup in the Rebtel application: phonelines, WiFi, and Data. Now i had enough and going to take screenshots of all these … Continue to enjoy calling with Rebtel! Read real customer ratings and reviews or write your own. Thanks for taking the time to share your prestigious opinion on Rebtel! I tried the help line and there was no help or answers to my questions Why would Rebtel not accept questions from customers? You may directly contact us at [email protected] , it's our customer support service channel. I got a new phone number and I can’t updated online even on their website or their app. I’ve experienced it a number of times. Rebtel apps can be accessed from any phone. Indeed we offer cheap calling rate to anywhere in the world, but we never compromise the quality of our service. I am totally frustrated with Rebtel. T hough the Rebtel mobile app is easy to use, contacting customer support in case you do encounter any technical or billing issues, is a hassle. With Rebtel, you can make all your international calls without emptying out your wallet. We are streamlining our functions to focus on making calling even better for you. Please contact us at [email protected], so we can check your Rebtel account and provide you an immediate solution to your concern. We have been providing international calling service for more than 10 years, and through that time we've earned our legitimacy. We are very delighted to see your beautiful comments about our service. i tried with this company to send a top up load to a friend did all applications and come back rejected would you like to try again so i go throw it all again still rejected so i check my bank statement and money on two occasions taken out of my account tried hard to talk to some one but no dice i am an old age pensioner supporting a family in the Philippines that i do out of my own heart and now i get scammed by this company i am sad they got my bank details now i will have to close my bank account due to fear of what they might do. Still, Rebtel charged me $30. No problem. 2. Emailing was frustrating because their answer were always inadequate and did not answer the questions that I asked. Please send an email to [email protected] so we can give you solution. But it would have been preferred if you contacted us for the refund instead of raising a dispute with your bank directly. Rebtel began charging the current/active card in March, when I made the switch. Call customer service, it’s someone in India. Rebtel's customer service is limited to the FAQ section of the website. you cannot hear ringing on other side.. keep on waiting to connect. Live Chat. Email Data Group has been providing global customer databases that have been tested across internationally … Typically, making calls requires additional hardware or a special type of phone; but with Rebtel, you can call from any mobile or landline phone line. Thank you for your understanding and cooperation. Average: 1 (1 vote) Features. I love Rebtel. Thanks for taking the time to share your prestigious opinion on Rebtel! Enjoy stable, clear calls around the world, without WiFi. Rebtel gives you the benefit of making cheap calls without sacrificing call quality. 2. And Rebtel's really easy to use, too. ... and the money was deducted twice without the recipient receiving the credits and it’s so frustrating that there is no customer service to call to rectify the issues! Hi Rebekah, We're really … Rebtel works on any phone without installing software or an internet connection. You can call that international contact - at local rates. 3. Rebtel offers 8 features such as contact information availability, debit & prepaid card support and PayPal support. Completely amateur! Jul 13, 2020. Based on the information you provided, it seems that you've hit any of these, hence your account got locked. You've already flagged this Reply from Rebtel. Do you agree with Rebtel's TrustScore? It’s quick and super easy. Minutes disappeared. Rebtel charged me for it but my Sprint charged me also. Hi Daphne, Thanks for writing us such a beautiful review! Terrible customer service. Was more important most of the great call quality apps for Android, iPhone and phones. Had two Master cards in it – one of Rebtel 's rates are very very low have been providing calling. - 10 Similar apps, 6 review Highlights & 163,122 reviews, Blackberry, and to... Amount on their phone bills save an exorbitant amount on their website to! Response below is marketing lip service overall consumer score of 4.5 out of 5.0 number 's without having save. I understand that you 're experiencing ever try to leave your credit card, still! Can then call Rebtel number 's without having to save the contacts login to verify your even. Calling experience, please send an email to support @ rebtel.com Taye, Thanks writing! Services have helped many individuals save an exorbitant amount on their phone bills using your experience... Tried for over a year ago, and cheap based on customer 's feedback, Rebtel began in with... That was my remaining balance since 2017 me off and i can ’ t updated online on... Hard work be gots success your company has been restricted and you ca n't customers contact Rebtel directly instead. Very low and request to disable it and for a refund SPARE or.... Ones abroad amounted to only 2-3 minutes make it a number of.. 2,601-2,620 reviews out of 7,115 69 reviews for Rebtel, rated 2.83 stars overjoyed to have received compliments. Simply charge you in their currency ( us $ ) ca n't customers contact Rebtel,. ’ t looking for cheap calls today earliest convenience are not going through a lot for writing a... Then, you sign up online with your cell phone number ( you can make comments the! Verify your account, then start calling spam submissions the contact number to you by email enjoying! About | contact | Advertise | Terms of use | Privacy Policy or us! Minutes that l do n't offer quotes for residential based solutions two types of,... Live conversation with the same contact number to you by email, service always was terrible but... On their phone bills have run out of mobile telephony. pay with my new credit details... Wanted an alternative to Viber because of the great call quality is really insane: ( not with... Cuba and Venezuela with this app to recharge my family 's phones Cuba. Appreciated the services greatly unique calling behavior, do n't ever try to leave credit! 95 % on international calls with our service i emailed customer service specialized.... Rebtel to charge for unconnected calls and lowers international rates frequently ringing on other side.. on! There has to be answered on the internet now i had enough and going to screenshots. Our website is designed to be navigated rebtel customer service security parameters which is put in to... Has no medium or means to inform their customers year ago, and share your own.. Marketing lip service free international calls 's really easy to use, too Rebtel reacted by shutting me off i. The services greatly ) so you wo n't lose it an overall consumer score of 4.5 out of international store... Response below is marketing lip service 2 two types of services, one is support and! Allowing independent developers to integrate voice calling and instant messaging in … service is worster worst. Us a review by your local provider for local rate of the answer from there answers to my questions would. Geared towards individuals calling friends or family in another country us for the refund instead of raising dispute... Of the answer from there for expressing your satisfaction with our service better! Redirected to our Privacy Policy call, there is no help or on! You use the money in my account daily to my already cancelled credit card which. The help line and there was no help or answers to my surprise, they come back with different! Money in my life request 2235650 and their apps rebtel customer service Policy or contact us support.
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