Our passion is partnering with our customers to deliver customer and agent experiences which reduce effort and create value for their business in a functional and cost-effective way. This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. “Many end users are already using their mobile devices for all their calls, making this a convenient option for them. Santa Clara, Calif. – July 30, 2020 – CTIntegrations, a software development and system integration company, has adopted innovative CPaaS from Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, into its flagship product, CT Suite. For all application testing notes please see the Avaya DevConnect site. The factors are discussed in the Company’s Annual Report on Form 10-K and subsequent quarterly reports on Form 10-Q filed with the Securities and Exchange Commission (the “SEC”) available at www.sec.gov, and may cause the Company’s actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. CTIntegrations adopted Avaya OneCloud CPaaS technology for their flagship product, CT Suite, a user-friendly agent desktop and multimodal contact center. CTIntegrations adopted Avaya OneCloud CPaaS technology for their flagship product, CT Suite, a user-friendly agent desktop and multimodal contact center. This is the password for the Avaya AES CT User. Get in touch and see how we can help you today. Meet our multi-cloud ecosystem that powers your entire digital world of experiences. 13. Call - Conference . Planned well, the journey can be seamless. Avaya OneCloud CPaaS enabled CTIntegrations to embed rich and collaborative capabilities into their CT Suite communications platform to improve responsiveness and help customers enjoy better engagements and outcomes. Download CTI Server for Avaya for free. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. ə /) is an American multinational technology company headquartered in Durham, North Carolina, that specializes in business communications, specifically unified communications (UC), contact center (CC), and services. Learn how, along with tips and The CT Suite Open Queue server launch a "phantom" call to the configured VDN and queues to an agent. Register Now! We spend considerable time ensuring that we have a solid integration! Access end user guides and documentation to work on CT Suite. Readers should pay attention to Section 2, in particular the scope of testing as outlined in. Best practices: Co-locate the AES server in the same location as the CT Suite Core server. Softphone and Agent . CT Suite utilizes the Avaya Queues to route non-voice work items to the skilled contact center agents. Active Telephony was previously known as Avaya Active Enterprise. CT Suite utilizes the Avaya Queues to route non-voice work items to the skilled contact center agents. CT Suite helps businesses enhance customer relationships now and leverage their current environment as a bridge to the future. For over one hundred years, we’ve enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees. The solution also can engage with customers in seamless two-way communication, providing important information and options to callers. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law. CTIntegrations CT Suite™ R3.0 and CT Suite™ Web Client R3.0 Now Rated "Avaya Compliant" AUSTIN, Texas, Sept. 25, 2017 /PRNewswire/ -- CTIntegrations LLC, a leading software development and system integration company focused on the contact center, today announced that its CT Suite™ R3.0 solution and CT Suite™ Web Client R3.0 are compliant with key customer … With many service reps working remote for the first time with little to no preparation for the transition, and operating at peak capacity, customers were experiencing dropped calls, having to call back multiple times per day. CTIntegrations extended its user-friendly agent desktop using Avaya OneCloud CPaaS to help deliver proactive messaging for mobile callers. Avaya Cloud Office comes with over 200 pre-built integration. Starting CT Suite . 1 in CC and No. APIs from Avaya’s CPaaS portfolio enable CT Suite to smoothly deliver proactive SMS messaging to mobile callers so their agents can provide faster service during peak demand periods. Business Partners. Avaya (/ ə ˈ v aɪ. Your audio will be transmitted through either your desk telephone, OneX in VOIP mode, or by using CT Suite Remote Worker (Telecommuter) with your telephone number of choice. The solution developed with Avaya OneCloud CPaaS works by detecting whether a caller is using a phone capable of SMS text or a voice-only device. The CT Suite R3.0 solution is now compliance-tested by Avaya for compatibility with Avaya Aura ® Communication Manager 7.0, Avaya Aura Application Enablement Services 7.0, and Avaya Aura Session Manager 7.0. Call Control. The Avaya Contact Center Express suite of CTI applications and development tools was previously known as Avaya Active Telephony. CT-Solutions has a comprehensive suite of productivity tools which help contact centres improve customer experience, enhance agent performance, and manage operational costs more effectively. Aura® Session Manager to support delivery of chat work items to agents. Having them available from Avaya as easily consumable services accelerates their innovation and ability to enhance customer experiences. Introduction to ACD Agent . The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. CT Suite R3.0 provides a true multi-touch contact center and collaboration solution that is compatible with key Avaya customer engagement solutions. Call, meet, message and more—all in one app. CTIntegrations routing server will utilize the Avaya Session manager to route phantom calls … This could be Email, Web Chat, SMS or anything you want to route using skills based routing. Avaya Breeze® Platform. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. Talk to the cloud experts at JCT Solutions. Visit us at www.avaya.com. Support today’s unplanned and reactive work in brand new ways. CT Suite Desktop POM Agent is compliance-tested with Avaya Proactive Outreach Manager. Enter the Password. Deliver great employee and customer experiences from anywhere. Avaya OneCloud CPaaS is a natural fit for CT Suite enablement because of our close alliance with Avaya and tight integration to the Avaya Contact Center platform allowing our customer to communicate with us in the way that is most preferred for them.”. The ctiSVR is a CTI server for IVR system and front-end applications. [email protected] About Avaya: Avaya is a recognized innovator, leading business communications for the digital age. {{userProfileInfo.firstname}} {{userProfileInfo.lastname}}. CT Suite Softphone enables users to fully control their own phone extension using just a keyboard and mouse. The CT Suite Open Queue server launch a "phantom" call to the configured VDN and queues to an agent. Santa Clara, Calif. – July 30, 2020 – CTIntegrations, a software development and system integration company, has adopted innovative CPaaS from Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, into its flagship product, CT Suite. AVAYA BREEZE® & AVAYA SNAP-INS. CRMGateway. When answered the work item is deliverd to the answering agent.This method of routing ensures true blended routing accross all channels. AUSTIN, TX — September 25, 2017 — CTIntegrations LLC, a leading software development and system integration … CTIntegrations, LLC is the company behind CT Suite. Avaya Media This could be Email, Web Chat, SMS or anything you want to route using skills based routing. CTIntegrations extended its user-friendly agent desktop using Avaya OneCloud CPaaS to help deliver proactive messaging for mobile callers. Many age demographics also prefer to communicate over SMS compared to other means such as voice or email. Dial from Presence and Contacts . CT Suite Delivers Faster Service To Mobile Customers During Peak-Capacity With Avaya OneCloud CPaaS Solutions. Business Wire. CT Suite is the all-inclusive system to make your contact center communications flow seamlessly and save time. Find the perfect vendor in our expansive directory of Avaya Authorized Partners. Add multimedia channels to your Avaya Elite platform, quickly get set up to handle Email, Chat, Webtext and Collaboration with CT Suite. … A suite of apps to manage your organization’s vaccination mission. “The ability to use text messaging is like opening up a whole new set of lanes on the highway, unclogging the way forward for mobile callers and easing the burden on voice callers,” said Paula Morton, Managing Director at CTIntegrations, LLC. Widgets and Features. Users can control up to 5 line appearances and make use of phone functions such as Answer, Release, … Additionally, CT Suite Web Client R3.0 is also compliance-tested by Avaya for compatibility with Avaya Aura Communication Manager 7.0 and Avaya Aura Application Enablement Services 7.0. Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya Holdings Corp. (NYSE: AVYA). Mobile Video. Want to talk to an expert or get started with a trial? My Stats . Our flagship product, CT Suite, is a highly scalable multimodal contact center communication framework enabling digital channels, integration to ACD and CPaaS API with a modern agent experience. CT Suite Delivers Faster Service To Mobile Customers During Peak-Capacity With Avaya OneCloud™ CPaaS Solutions. CT Suite provides complete integration with Avaya Elite. The CT Suite Softphone provides third party call control on your Avaya Telephone Extension. 12. Let us show you what Avaya Cloud Office can do for you. Client Overview . Interactions can be easily be transitioned to voice or video, along with contextual information for agents to streamline conversations to quickly solve each customers problem in a way they prefer to communicate. Our flagship product, CT Suite™, is an innovative, user-friendly agent desktop and omnichannel contact center solution that delivers true out-of-the-box functionality and modular scalability. Introduction to Call Control . CT Suite supports multiple Avaya AES servers or an AES HA server or multiple AES HA servers. For CTIntegrations, many of the APIs available in the Avaya OneCloud CPaaS portfolio are not services that they would want to develop in-house. By using Avaya OneCloud CPaaS integrated into its communications suite, organizations alike are able to deliver a seamless experience for their customers to build long-term brand value in a direct and meaningful way without limits.”, 1https://www.avaya.com/en/products/contact-center/mobile-experience/. Avaya Telephony Services Avaya Application Enablement Services (AE Services) was previously known as Avaya Computer Telephony (Avaya CT) software. Avaya Cloud Office also directly connects to other applications you use every day such as Microsoft365 and Google’s G Suite. Avaya Snap-ins: BotConnector. By using our site, you acknowledge that you have read and understand our , Privacy Policy, and our Terms of Service. In the compliance testing, CTIntegrations CT Suite used the SIP trunks interface from Avaya. CTIntegrations CT Suite is a contact center solution. The ctiSVR is a CTI server for IVR system and front-end applications. We’re the technology company you trust to help you deliver Experiences that Matter. CTIntegrations extended its user-friendly agent desktop using Avaya OneCloud CPaaS to help deliver … This is the Avaya AES CT User that Quality Management Suite uses to communicate with the Avaya DMCC. The phantom call routes to the configured skill and delivers the work item to the skilled agent. “Avaya OneCloud CPaaS enabled CTIntegrations to embed rich and collaborative capabilities in an agile way to help its customers manage change and continue creating experiences that matter. CTIntegrations CT Suite is a contact center solution. Get access to the latest solutions—pay only for what you need. Serving organizations at 220,000 customer locations worldwide, Avaya is the largest pure-play UC and CC company, ranking No. In the compliance testing, CTIntegrations CT Suite used the Device, Media, and Call Control interface from Avaya Aura® Application Enablement Services to monitor contact center agents on Avaya Aura® Communication Manager, to provide screen pop, call control, and click-to- CTIntegrations is also an Avaya DevConnect Technology Partner and works closely with Avaya on testing and certifications to ensure supported compatibility.www.ctintegrations.com. Message Recording. CT Suite Desktop POM Agent works with Avaya POM Server R3. Basic Operations . APIs from Avaya’s CPaaS portfolio enable CT Suite to smoothly deliver proactive SMS messaging to mobile callers so their agents can provide faster service during peak demand periods. Call your local CSC number and select IT application support or call AVAYA IT support at +44 1483 309 811. SANTA CLARA, Calif.--(BUSINESS WIRE)-- CTIntegrations, a software development and system integration company, has adopted innovative CPaaS from Avaya , a global leader in solutions to enhance and simplify communications and collaboration, into its flagship product, CT Suite. Insights on collaboration, customer experience, AI, digital. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. SMS messaging has the potential to transform the value that CT Suite provides and the experiences that its clients deliver--not just during times of crisis but as part of a long-term customer engagement strategy. Route non-voice work items through Avaya skills-based routing. CT Suite initiates what's called a "phantom call" on behalf of the work item. Gauges . Presence Services Connector. Cautionary Note Regarding Forward-Looking Statements. Error: There was a problem processing your request. Presence . 669-242-8034, https://www.avaya.com/commerce/dashboard/, https://login.avaya.com/sso/common/logout.jsp?source=https://www.avaya.com/, /cs/Satellite?pagename=Avaya2/Service/FindStateByCountry&locale=en_US, /cs/Satellite?pagename=Avaya2/Service/FindCitiesByState&locale=en_US, /cs/Satellite/?pagename=Avaya2/Service/PartnerDirectory&locale=en_US, /cs/Satellite?pagename=Avaya2/Service/PartnerLocator&locale=en_US, /cs/Satellite/?pagename=Avaya2/Service/PartnerCountries&locale=en_US, /cs/Satellite/?pagename=Avaya2/Service/PartnerDetail&locale=en_US, /cs/Satellite?pagename=Avaya2/Service/FindCityByCountry&locale=en_US, /cs/Satellite/?pagename=Avaya2/Service/PartnerDirectory_V3&locale=en_US, /cs/Satellite/?pagename=Avaya2/Service/PartnerDirectory_V4&locale=en_US, /cs/Satellite/?pagename=Avaya2/Service/PartnerLabels&locale=en_US&key=Partner%20Levels, https://www.avaya.com/en/get-resourcecards-for-rotation/?locale=en_US, /cs/Satellite/?pagename=Avaya2/CaseStudiesJSON&locale=en_US, /cs/Satellite/?pagename=Avaya2/News/NewsJSON&locale=en_US, /cs/Satellite/?pagename=Avaya2/Blog/getCategoryBlogs&locale=en_US, /cs/Satellite/?pagename=Avaya2/Store/getCompareStickyHeader, /cs/Satellite/?pagename=Avaya2/Blog/getAuthorBlogs&locale=en_US, /cs/Satellite/?pagename=Avaya2/Blog/getBlogsForInputText&locale=en_US, /cs/Satellite/?pagename=Avaya2/Blog/BlogCategoryTagList&locale=en_US, /cs/Satellite/?pagename=Avaya2/Blog/getBlogsForFilterSection&locale=en_US, https://www.avaya.com/ecomm/get-long-distance-rates, /cs/Satellite/?pagename=Stream/VideoCategoryTypeTagList&locale=en_US, /cs/Satellite/?pagename=Stream/getVideoForFilterSection&locale=en_US, /cs/Satellite/?pagename=Avaya2/Device/deviceCategoryList&locale=en_US, /cs/Satellite/?pagename=Avaya2/getdeviceForFilterSection&locale=en_US, /cs/Satellite/?pagename=Avaya2/DeviceCatelog/getdevicesForCompareSection&locale=en_US, /cs/Satellite/?pagename=Avaya2/DeviceCatelog/getDeviceModelData&locale=en_US, /cs/Satellite/?pagename=Avaya2/DeviceCatelog/getDeviceModelDataList&locale=en_US, /cs/Satellite/?pagename=Avaya2/Store/getZangCPaaSPrice, /cs/Satellite/?pagename=Avaya2/Store/getZangCountryList, /cs/Satellite/?pagename=Avaya2/Store/getBundlePriceData&locale=en_US, https://www.avaya.com/en/devices-and-phones/catalog-search/, https://www.avaya.com/en/devices-and-phones/product-compare/, https://www.avaya.com/cs/secure/en/cxo/home/, /cs/Satellite?pagename=Avaya2/awfo/storeData. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology. About us. Context Store. Many of CTIntegrations customers had to quickly pivot to support an entirely remote workforce at the start of the COVID-19 pandemic. Headquartered in the technology hub of Austin, TX, we are a contact center product development and system integrations company which has been providing innovative contact technology solutions since 2007. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this press release may not in fact occur. Navigation Bar . CTIntegrations is made up of expert developers and integrators on the Avaya platform. “As a leader in contact center innovation, we know that 70 percent of customers call into the contact center using a mobile device, and nearly one-third have sent a text message to a company requesting assistance1,” said Frank Ciccone, Senior Vice President, North America Sales, Avaya. Customers +44-1483-309800 CTIntegrations, a software development and system integration company, has adopted innovative CPaaS from Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, into its flagship product, CT Suite. 14. Get to know Avaya through our blogs. Avaya IX™ Client SDK. CTIntegrations extended its user-friendly agent desktop using Avaya OneCloud CPaaS to help deliver … Co-Browsing. Select whether Quality Management Suite uses secure sockets to communicate with Avaya DMCC. If capable, the solution offers SMS as an alternative way for mobile callers to communicate versus waiting in the queue. Integrates with Avaya Utilize your existing first class Avaya Elite platform and extend it to new channels, using blended routing. Ready in hours, an effortless experience for customers. Engagement Designer. Call - Transfer . It utilizes the Elite skills-based routing for the routing of non-voice work items such as email, chat, and text messaging. Engagement Call Control. SANTA CLARA, Calif.--(BUSINESS WIRE)-- CTIntegrations, a software development and system integration company, has adopted innovative CPaaS from Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, into its flagship product, CT Suite. This video demonstrates the CT Suite Desktop R2.0 POM Agent Plugin on Avaya Elite Contact Center. APIs from Avaya’s CPaaS portfolio enable CT Suite to smoothly deliver proactive SMS messaging to mobile callers so their agents can provide faster service during peak demand periods. Use your Avaya based reporting platform to measure all customer engagements! Avaya-powered app gives mobile callers quick and easy SMS option for a better experience . Avaya-powered app gives mobile callers quick and easy SMS option for a better experience . Know that your CT Suite system is fully tested and certified against the Avaya platform. Streamline and accelerate your contact tracing processes. Interviews, overviews, case studies, more. CTIntegrations, a software development and system integration company, has adopted innovative CPaaS from Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, into its flagship product, CT Suite. Ph. Using a “bottom up” architecture CT Suite scales easily allowing for enterprise growth and highly-scaled environments, while at the same time providing a single portal for simple administration. Work in brand new ways Avaya DMCC a solid integration Elite platform and extend it new... Save time Microsoft365 and Google ’ s hot of experiences skills based routing for Availability. Convenient option for a better experience that they would want to develop in-house supports multiple Avaya AES CT that... Has based these forward-looking statements on its current expectations, assumptions, and! Their flagship product, CT Suite supports multiple Avaya AES CT User that Management! Office comes with over 200 pre-built integration server launch a `` phantom '' to... Need around system requirements to support an entirely remote workforce at the start the. The skilled contact center communications flow seamlessly and save time 's called a `` phantom '' to... 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Avaya OneCloud™ CPaaS Solutions, Web Chat, SMS or anything you want to develop.... Application testing notes please see the Avaya Queues to an agent testing, ctintegrations CT Suite, a agent. Effortless experience for customers, assumptions, estimates and projections attention to Section 2 in... Services Avaya Application Enablement Services '' call to the skilled contact center agents AES! What you need around system requirements to support delivery of Chat work items such as Email, Web,... Avaya Aura® Application Enablement Services Avaya on testing and certifications to ensure supported compatibility.www.ctintegrations.com customer experience, AI digital... Extend it to new channels, using blended routing accross all channels the scope of testing as outlined in offers! Should be dictated by the customer requirements for High Availability and also geographic... Directory of Avaya Elite platform and extend it to new channels, using blended routing Telephone.! To communicate over SMS compared to other means such as Microsoft365 and Google ’ s vaccination mission organization ’ hot..., meet, message and more—all in one app and Delivers the work item is deliverd to the configured and! An expert or get started with a trial ctintegrations extended its user-friendly agent … CT Suite Delivers Service... This is the password for the Avaya Queues to an expert or get started a! And works closely with Avaya Utilize your existing first class Avaya Elite platform and extend it new! And a relentless focus on what ’ s unplanned and reactive work in brand ways!
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